Description of the job
Overview of the Position:We are presently looking to add dynamic and experienced Customer Service Specialists to our team. You will serve as the brand’s spokesperson and face in this capacity, assessing and responding to customer needs. By providing information about other products and services and responding to enquiries about products and services, the customer service representative draws in new clients. To guarantee client pleasure, process orders, write letters, and answer to questions.
Important Requirements: • UK-Based Experience: It is very preferred for candidates to have previous experience working for UK-based companies.
• Similar Business Background: It will be very beneficial to have prior experience in a similar industry, such as the homeware sector.
• Outstanding Communication: Proficient written and verbal communication abilities are crucial.
• Customer-Centric: A strong emphasis on solving problems and ensuring customer satisfaction.
• Adaptability: The capacity to change with the times and adjust to a dynamic workplace.
• Team Player: A cooperative attitude and readiness to cooperate with others.
• Technologically savvy: Able to use customer support tools and systems, such as G Suite Microsoft Excel/Gsheets.
Among the duties are answering consumer questions, resolving problems, and providing details about goods and services.
• Assure high rates of client retention and satisfaction.
• Keep up-to-date client records and paperwork.
• Work together as a team to raise the general caliber of services.
• Stay current on industry developments and product expertise.
Join us at Focus IT Services Pvt Ltd to learn more about Focus. We provide competitive remuneration, a great work environment, and possibilities for professional progress. Send in your CV and cover letter immediately, emphasizing your experience and abilities in customer service.
